tag:blogger.com,1999:blog-6934657017143307772.comments2015-05-11T20:10:04.414+10:00bloggosfearAnonymoushttp://www.blogger.com/profile/13047579768747822057noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-6934657017143307772.post-65174836924813957012011-12-10T02:07:02.758+11:002011-12-10T02:07:02.758+11:00It is interesting to see how companies treasure th...It is interesting to see how companies treasure their "Brand" inrespective of the cost. I have had past and present experience of the length companies will go to, to protect the "Brand". My expereince is that regardless of the extent of unprofessional misconduct, unethical behaviour and immoral behavior, in some cases where members of an organisation/company even break the law and should be reported to the relevant authorities, the orgaisation/company sweep it under the carpet to protect the "Brand". The said employee's is terminated to deflect bad press to avoid the "Brand" adverse publicity. They then go overseas to rebuild their reputation and reappear to take up another senior position and again continue with their unprofessional misconduct, unethical behaviour and immoral behavior only once again to be ignored by the Chairman, Board of their current employment. The only people who suffer is the family of the said emloyee, who have sacrificed so much in their lives to assit in the progress of the said employee in his or her career. What a price to pay for the "Brand".Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-12529757003430995782011-01-14T07:54:53.752+11:002011-01-14T07:54:53.752+11:00Thanks Ed,
Attended a superannuation meeting the o...Thanks Ed,<br />Attended a superannuation meeting the other day and I saw a lot of parallels in it. The concern of the funds is leakage of people and assets to Self-Managed Super Funds (SMSFs). To me, it came down to accepting that, rather than swim against a major consumer trend, let's develop products and services to allow us to ride the wave. Not dissimilar to the conclusion HN et al will have to reach sometime soon.Anonymoushttps://www.blogger.com/profile/13047579768747822057noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-19890981961963981172011-01-13T16:02:20.500+11:002011-01-13T16:02:20.500+11:00Hi Geoff,
Gerry displayed a staggering lack of aw...Hi Geoff,<br /><br />Gerry displayed a staggering lack of awareness, it will be interesting to see if it has any impact on HN's future success. I'm sure his franchise owners aren't particularly happy. With any luck it will raise consumer awareness around the price discrepancies between Australian retail goods and what Americans pay and prevent oligopolistic Australian retailers from gouging Australian consumers so blatantly in the future.<br /><br />I'm surprised Mark Ritson hasn't commented on it yet.<br /><br />Kind regards,<br /><br />EdAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-4815486437447761032010-10-05T16:07:28.089+11:002010-10-05T16:07:28.089+11:00Thanks James, I haven't actually seen scores f...Thanks James, I haven't actually seen scores for Building Societies, but I'll take your word for it. Perhaps the fact that they have been below my radar reflects why they are slowest growing! Generally, I think NPS is more valuable in high-engagement, low-complexity environments, whether products or services. For example, many tourism and personal services are promoted most effectively by word of mouth i.e. through promoters.Anonymoushttps://www.blogger.com/profile/13047579768747822057noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-33854297394500233652010-10-04T18:26:11.791+11:002010-10-04T18:26:11.791+11:00Brooskie, I think you are right and wrong at the s...Brooskie, I think you are right and wrong at the same time - I think NPS may be a better measure for products rather than services.<br />Think about it this way the highest scorers on the NPS in fin services are the building societies - yet they are the slowest growing and the least profitable. If the NPS scores really represented desirability they would be the fastest growing. Something else is afoot hereUnknownhttps://www.blogger.com/profile/09569037276289158696noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-78780406517122236262010-04-20T20:01:09.470+10:002010-04-20T20:01:09.470+10:00Thanks Lucian
I never make presumptions about how ...Thanks Lucian<br />I never make presumptions about how customers perceive brands. I can assure you we will be undertaking some solid research - internally and externally - to ascertain where we stand.<br /><br />I don't want to see any crayons or sketch pads until we've done the hard yards!Anonymoushttps://www.blogger.com/profile/13047579768747822057noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-77482914830633713612010-04-17T04:03:29.204+10:002010-04-17T04:03:29.204+10:00For some reason, reading your post with all the de...For some reason, reading your post with all the details in it, my mind was always making a parallel with Fiat - Chrysler. They are both old, famous (mostly for the past) but the external perception is a big Question mark. I hope the two you are dealing with are in a better shape.<br /><br />"How do you project your brand into the marketplace in a way that will not cause dissonance within one or both of the customer bases?" What a good question for Marchionne.<br />He'll have an answer for us on April 21.<br /><br />"I know of companies that have dreamed up new brand names and positioning"<br />Like the new Ram brand which, next to Jeep, will be the only ones left. The word is that Chrysler and Dodge brands will be eliminated due to their poor image and performance.<br /><br />Good luck with your new projectLucianhttps://www.blogger.com/profile/09013178805219568069noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-27563852906381153432010-01-26T12:50:55.678+11:002010-01-26T12:50:55.678+11:00goodjob!........................................goodjob!<a href="http://mm1007.info" rel="nofollow">.</a><a href="http://goodtop.info" rel="nofollow">.</a><a href="http://goodmm.info" rel="nofollow">.</a><a href="http://goodhi.info" rel="nofollow">.</a><a href="http://goodchannel.info" rel="nofollow">.</a><a href="http://good999.info" rel="nofollow">.</a><a href="http://good666.info" rel="nofollow">.</a><a href="http://good5320.info" rel="nofollow">.</a><a href="http://good258.info" rel="nofollow">.</a><a href="http://good1007.info" rel="nofollow">.</a><a href="http://nicetop.info" rel="nofollow">.</a><a href="http://nicenice.info" rel="nofollow">.</a><a href="http://nicememe.info" rel="nofollow">.</a><a href="http://nicekiss.info" rel="nofollow">.</a><a href="http://nicegood.info" rel="nofollow">.</a><a href="http://niceez.info" rel="nofollow">.</a><a href="http://nice555.info" rel="nofollow">.</a><a href="http://jp919.info" rel="nofollow">.</a><a href="http://jp66.info" rel="nofollow">.</a><a href="http://jp258.info" rel="nofollow">.</a><a href="http://goodtw.info" rel="nofollow">.</a><a href="http://goodroom.info" rel="nofollow">.</a><a href="http://goodmeimei.info" rel="nofollow">.</a><a href="http://gooddx.info" rel="nofollow">.</a><a href="http://goodasia.info" rel="nofollow">.</a><a href="http://good758.info" rel="nofollow">.</a><a href="http://good555.info" rel="nofollow">.</a><a href="http://good387.info" rel="nofollow">.</a><a href="http://good173.info" rel="nofollow">.</a><a href="http://good0204.info" rel="nofollow">.</a><a href="http://niceut.info" rel="nofollow">.</a><a href="http://nicetalk.info" rel="nofollow">.</a><a href="http://nicemm.info" rel="nofollow">.</a><a href="http://nicemeimei.info" rel="nofollow">.</a><a href="http://nicejp.info" rel="nofollow">.</a><a href="http://nicego.info" rel="nofollow">.</a><a href="http://nice777.info" rel="nofollow">.</a><a href="http://jp758.info" rel="nofollow">.</a><a href="http://jp387.info" rel="nofollow">.</a><a href="http://jp69.info" rel="nofollow">.</a>Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-90150608665070440212009-12-16T20:31:15.260+11:002009-12-16T20:31:15.260+11:00I 100% agree - unfortunately you can lead a horse ...I 100% agree - unfortunately you can lead a horse to water - but not make them drink - and this is the classic case.<br />I have made reference to it here - (and other problems, not just 'net related) that may occur in times of fire or other natural disaster (seem to be doing a lot of that lately!) <a rel="nofollow"> Loss of power in Residential Properties </a><br /><br />Even on THAT day - people were unaware until the 1hour beforehand that a fire was bearing down on the,, the coccooned themselves inside away from the heat and didn;t think to check outside. Thet were too engrossed in the movie. Yes - I know this first-hand :(<br />Please battery powered radio (Or even the car radio) could be your lifeline!Heatherhttps://www.blogger.com/profile/07010538586118008820noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-37862896825953637892009-12-07T10:32:26.453+11:002009-12-07T10:32:26.453+11:00In the end, the Australian public didn't get t...In the end, the Australian public didn't get the chance to vote on Turnbull's stance, so we'll never know!Anonymoushttps://www.blogger.com/profile/13047579768747822057noreply@blogger.comtag:blogger.com,1999:blog-6934657017143307772.post-82250533631317740212009-12-06T08:12:07.584+11:002009-12-06T08:12:07.584+11:00Well the Australian public didnt - Turncoat Turnbu...Well the Australian public didnt - Turncoat Turnbull who ran the liberal party like it was a branch of Labor was replaced by Abbott who has been true in opposition and despite the MSM propoganda continues to hack of K Rudda spin!Anonymousnoreply@blogger.com